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What is Performance Excellence?


The Baldrige Criteria for Performance Excellence provide the framework and an assessment tool for understanding organizational strengths and opportunities for improvement.

Performance excellence refers to an integrated approach to organizational performance management that results in

  • Delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability

  • Improvement of overall organizational effectiveness and capabilities

  • Organizational and personal learning
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Baldrige Customer Service:
301-975-2036 Telephone
301-948-3716 Fax
baldrige@nist.gov Email

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