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I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.


--Jim Collins, best-selling author of Good to Great: Why Some Companies Make the Leap … and Others Don't

About Us

What We Do

The Baldrige Program educates organizations in performance excellence management and administers the Malcolm Baldrige National Quality Award.

We are the nation's public-private partnership dedicated to improving the performance of U.S. organizations. Our main focus areas are to

  •  Help organizations achieve best-in-class levels of performance
  • Identify and recognize role-model organizations
  • Identify and share best management practices, principles, and strategies

In collaboration with the greater Baldrige community, we offer organizations

  •  An integrated management framework that gets results
  • Assessment tools to evaluate improvement efforts
  •  Feedback reports from a team of trained experts, highlighting organizational strengths and opportunities for improvement
  • Presentations and workshops on how to improve using the Baldrige Criteria
  •  Conferences and other learning events that showcase best management practices
  • A Presidential Award for organizations recognized as national role models


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Baldrige Customer Service:
301-975-2036 Telephone
301-948-3716 Fax
baldrige@nist.gov E-mail

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