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Malcolm Baldrige National Quality Award
2006 Award Recipient, Small Business


MESA Products, Inc.

worker at MESA Products, Inc.
(Photo courtesy of MESA Products, Inc.)


Public Affairs

Terry F. May

Terry F. May
(918) 627-3188


Type of Work: MESA Products, Inc. is a small, privately held business that designs, manufactures, and installs cathodic protection systems which control the corrosion of a metal surface. This electrochemical form of corrosion control is applied to underground or submerged structures, such as pipelines and tanks. Products and materials are sold to a variety of contractors, end-users, and resellers across the United States, while technical and installation services are provided primarily to the mid-continent, southwest, and southeast United States.

Web Site: http://www.mesaproducts.com

Revenues: $25 million

Workforce: 70

Locations: Tulsa, Oklahoma (headquarters); Houston, Texas; Tallahassee, Florida


  • MESA Products, Inc., has demonstrated sustained sales growth from 1985 to 2006. Sales have increased from less than $2 million in 1985 to over $25 million in 2006. In a mature industry with limited new business, MESA has achieved this growth primarily through gains in market share from its competitors.

  • Return on equity improved from -5% in 1999 to over 25% in 2005 and presently exceeds industry competitors by 20%.

  • MESA's current performance in all 17 areas of satisfaction on its third-party Customer Satisfaction Survey exceeds that of its best competitor. From 2002 to 2005, its overall level of customer satisfaction increased from 80% to 88%, surpassing the best competitor and American Customer Satisfaction Index of Energy Utilities (ACSI) levels of approximately 73%.
  • Lean manufacturing concepts have helped MESA achieve cycle time and productivity improvements. For example, throughput time in the magnesium assembly area improved by 82%, output in the instrumentation equipment assembly area increased by 60%, lead time for the sales order entry process was reduced by 30%, and error rates were reduced by 50%. On-time shipments are now at 97%.

  • In 2005, MESA supported 17 key community activities, with more than 50% of employees participating in activities such as Food for Families, the Oklahoma Blood Institute, and Adopt-a-Family, and donated $45,000 to eight community organizations, an average of more than $600 per employee.

  • Results from MESA's employee satisfaction survey show performance levels for the 17 surveyed attributes are 20% or more above the industry normative comparisons, and most meet or exceed the top 10% of the group of companies included in the survey conducted by a third party research organization.

  • Starting in 2002, MESA was instrumental in identifying and addressing a key industry issue: poor-quality magnesium anodes. As a result of MESA's actions, by 2005, many in the industry were aware of this issue and quality of anodes had improved.

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