Baldrige and Manufacturing: Article from Summer 2011 Issue of Encore
August 30, 2011
Baldrige Customer Service
Peter Frasso, President and CEO of Segue Manufacturing Services, states that "Baldrige consists of three core principles—find out what the customers' wants and needs are; organize the factory and organization to fulfill and meet those needs better than anyone else; and measure how well you're doing it". Read more from the article (PDF).