"The detailed assessment feedback report we received reflected those recommendations jointly agreed upon by the Baldrige Team and our staff. The opportunities for improvement from this report were truly amazing. ...As the CEO, I have seen a tremendous resurgent energy of our employees throughout the organization to become the ‘best of the best’. ...I highly recommend the new Baldrige Collaborative [Assessment] approach to improving performance."
—Marguerite Morgan, Hospital Administrator, Florida State Hospital, 1999 Florida Governor's Sterling Award Recipient
"[The Baldrige Collaborative Assessment] was beneficial in that it challenged us, again and again, to ask ourselves ‘what’s critical to the success of our organization?’ ... The conversational approach was ideal. ...The experience was more akin to working with partners who are truly here to help us rather than examiners who are investigating. …The feedback report is now becoming a working document within our organization that is guiding our improvement efforts. …If we could ask for anything more, we’d like them to come back for follow-up assessments!"
—Tammy Ignacio, Chief Administrative Officer, Alexandria City Public Schools