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Baldrige by Sector: Small Business

Can a small business with limited resources get results from the Baldrige process? The history of the Baldrige Program shows that organizations of any size and type can benefit from using the Criteria for Performance Excellence. Small businesses such as service providers in rural areas to manufacturers with fewer than 40 employees use the Criteria to improve their businesses and sustain world-class results.  So can your organization.

How Baldrige Relates

The Baldrige Criteria address all key areas of a small business and are compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. Using the Baldrige framework, you can organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

Improve Your Results

Whether your business provides a service or manufactures a product, the Baldrige Criteria are a valuable framework for measuring performance and planning in an uncertain environment. The Criteria help businesses achieve and sustain the highest national levels of

  • customer satisfaction and engagement
  • product and service outcomes, and process efficiency
  • workforce satisfaction and engagement
  • revenue and market share
  • social responsibility

See what the Baldrige Criteria and the Baldrige process can do for your business.