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Award Process Hotline
1-877-237-9064, option 3

Hotline hours (all times Eastern):

M-F 9:00 am - 5:00 pm
Sat 11:00 am - 1:00 pm
Sun 4:00 pm - 6:00 pm

Closed for July 4th, Federal holiday

Consensus Review


Welcome to Consensus Review! During this part of the award process, your team will create a scorebook detailing the strengths and opportunities for improvement (OFI) that will help your designated applicant move to the next level of performance excellence. This scorebook, composed of comments and scores, will represent the collective knowledge and analytical skills of the team and will be the basis of the feedback report sent to the applicant.

During Consensus Review, you will use the Baldrige Online Scorebook Solution (BOSS) to develop and refine your comments and scores. In the right-hand column of this page, you will find several tools to help you during the evaluation process. Please note the documents “Examiner Role in the Consensus Process Chart, (PowerPoint)” which will give you a flowchart of the consensus process, and ”Step-by-Step for Consensus Review, (PDF)” which provides more detailed instructions on how to proceed. Another tool designed for your use in the evaluation is the “2014 Considerations for Reviewing Small Organizations (PDF)”. Please review these tools to help you get started.

  • In writing process strength comments, think about what actionable message you are giving the applicant. Remember that applicants read process strengths as what they should continue to do and why.
  • In writing process OFI comments, have you convinced the applicant that it should invest in a new process and why that investment is important?
  • In writing results strength comments, have you convinced the applicant to continue to invest in achieving and tracking these results? Have you captured the applicant’s most proud results, as appropriate?
  • In writing results OFI comments, have you convinced the applicant to invest in improving these results? Remember to emphasize the relevance of the comment to the applicant by using key factors that are most critical. Without beneficial results, what might happen to the applicant?

Consensus is a time to learn from and to share knowledge with your team members. Because of the richness of the team makeup, the Consensus Review Scorebook will be a more robust product than any one examiner could produce.

Enjoy your Consensus Review experience!

 

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