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Criteria for Performance Excellence

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The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Baldrige Award process.


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2003 Criteria for Performance Excellence cover
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