NIST logo

Health Care Criteria for Performance Excellence



The 2009-2010 Health Care Criteria for Performance Excellence (referred to as the Health Care Criteria) is used by organizations that are primarily engaged in furnishing medical, surgical, or other health services directly to people.

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for communication among organizations for sharing best practices. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.



Optional Self-Analysis Worksheet
 - Microsoft Word Version


This optional worksheet can be used in conjunction with the Health Care Criteria for Performance Excellence to accelerate your improvement journey by doing simple self-analysis, after responding to the Criteria questions. Use this worksheet to identify your own strengths and opportunities for improvement and to establish goals and action plans.




   Baldrige Health Care Criteria Framework 2009/2010
Baldrige Health Care Criteria for Performance Excellence Framework


NOTE:
Quantities of the Health Care Criteria for Performance Excellence are available from ASQ.



You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, download the program at http://get.adobe.com/reader. People with visual disabilities can download tools and information at http://www.adobe.com/accessibility to help make Adobe PDF files accessible.


*
Bookmark and Share

PDF Version
Optional Self-Analysis Worksheet
 - Microsoft Word Version



2009_2010_HealthCare_Cover
Contact

Baldrige Customer Service:
301.975.2036 Telephone
301.948.3716 Fax
baldrige@nist.gov E-mail

 red-envelope-small Sign Up for Baldrige Email Alerts