TriView National Bank Case Study Packet 2001
The Baldrige Case Study Packet is composed of the tools used to train Baldrige Examiners and of the Examiners' working documents in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria on which evaluations are based. The case study packet is an especially useful tool including information relating to scoring, Criteria responses, examination processes, and site visit procedures, as well as illustrating the format for an application.
In addition to their use by Examiners and applicants, the packet materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world also have used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet.
The individual documents contained in the case study packet are described further in the Executive Summary.
The TriView National Bank Case Study was written by Maryann Brennan (team leader), Richard Eppig, Denise Shields, Gary Vansuch, and Daniel Walsh.
Additional case studies can be found in the Baldrige Materials Archive
, and additional resources for members of the Board of Examiners can be found in the Examiner Resource Center
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