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2015–2016 Baldrige Excellence Framework

A Systems Approach to Improving Your Organization's Performance
(Includes the Criteria for Performance Excellence)

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This leadership and performance management framework (for the manufacturing, service, small business, nonprofit, and government sector) empowers your organization to accomplish its mission, improve results, and become more competitive. The 2015–2016 Baldrige Excellence Framework booklet includes

  • the Criteria for Performance Excellence (covering critical aspects of achieving excellence throughout your organization),
  • core values and concepts (beliefs and behaviors found in high-performing organizations), and
  • guidelines for responding to the Criteria and evaluating and scoring processes and results.

Choose the Baldrige Excellence Framework product that is right for you.

2015–2016 Baldrige Excellence Framework Criteria Overview. The performance system consists of the six categories in the center of the figure. The Organizational Profile
sets the context for your organization. It serves as the background for all you do. The leadership triad (Leadership, Strategy, and Customers) emphasizes the importance of a leadership focus on strategy and customers. The system foundation (Measurement, Analysis, and Knowledge Management) is critical to effective management and to a fact-based, knowledgedriven, agile system for improving performance and competitiveness. The results triad (Workforce, Operations, and Results) includes your workforce-focused processes, your key operational processes, and the performance results they yield. The basis of the Criteria is a set of Core Values and Concepts that are embedded in high-performing organizations.

Criteria for Performance Excellence Overview

Explore free content from the Baldrige Excellence Framework booklet.

Also see:

Education organizations: see the Baldrige Excellence Framework (Education).

Health care organizations: see the Baldrige Excellence Framework (Health Care).


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 2015–2016 Baldrige Excellence Framework (Business/Nonprofit) Cover.


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