NIST logo

2013–2014 Criteria for Performance Excellence



Purchase your copy today.


Is your organization doing as well as it could? How do you know?
What and how should your organization improve or change?

The Baldrige Criteria for Performance Excellence empower your organization—no matter its size, and whether it is in the manufacturing, service, small business, nonprofit or government sector—to

  • reach your goals,
  • improve your results, and
  • become more competitive by aligning your plans, processes, decisions, people, actions, and results.

Baldrige Criteria for Performance Excellence Framework The Criteria are a set of questions about seven critical aspects of managing and performing as an organization: 1. Leadership 2. Strategic planning 3. Customer focus 4. Measurement, analysis, and knowledge management 5. Workforce focus 6. Operations focus 7. Results


  Baldrige Criteria for Performance Excellence Framework
(JPEG, EPS)


The Criteria are a set of questions about seven critical aspects of managing and performing as an organization:

  1. Leadership
  2. Strategic planning
  3. Customer focus
  4. Measurement, analysis, and knowledge management
  5. Workforce focus
  6. Operations focus
  7. Results

These questions work together as a unique, integrated performance management framework. Answering the questions helps you

  • align your resources;
  • identify strengths and opportunities for improvement;
  • improve communication, productivity, and effectiveness; and
  • achieve your strategic goals.

As a result,

  • You deliver ever-improving value to your customers and stakeholders, which contributes to organizational sustainability.
  • You improve your organization's overall effectiveness and capability.
  • Your organization improves and learns.
  • Your workforce members learn and grow.

Education organizations: see the Education Criteria for Performance Excellence.

Health care organizations: see the Health Care Criteria for Performance Excellence.

 

You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, download the program at http://get.adobe.com/reader. People with visual disabilities can download tools and information at http://www.adobe.com/accessibility to help make Adobe PDF files accessible.


*

 2013_2014_Business_Nonprofit_Cover

Contact

Baldrige Customer Service:
301.975.2036 Telephone
301.948.3716 Fax
baldrige@nist.gov Email

red-envelope-small Sign Up for Baldrige Email Updates