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Baldrige: Performance Excellence Delivers World-Class Results

CEO Issue Sheet

Learn how using the Baldrige Criteria for Performance Excellence as a framework for management and performance measurement leads to performance excellence.  Baldrige Award recipients in manufacturing, service, and small business have achieved superior results in six areas:

  • product and service outcomes
  • customer-focused results
  • financial and market results
  • human resource results
  • organizational effectiveness results
  • leadership and social responsibility results

Additional Resources

Baldrige by Sector: Manufacturing
Baldrige by Sector: Service
Baldrige by Sector: Small Business


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Baldrige Customer Service:
301.975.2036 Telephone
301.948.3716 Fax
baldrige@nist.gov E-mail