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Division Functional Statements

OFFICE OF INFORMATION SYSTEMS MANAGEMENT (OISM) (180.00):Plans, directs, and implements the utilization of information technology (IT) resources, supporting infrastructure, IT security, applied research, and assistance to NIST staff, collaborators, and clients in the conduct of NIST scientific, engineering, and administrative programs, and in the dissemination of information; advises the NIST Director and Associate Directors on all aspects of IT management to ensure state-of-the-art computing and networking facilities that integrate and support an enterprise-wide heterogeneous information technology environment for NIST. Manages centralized IT functions, including telecommunications, networking, Web services, IT assistance and restoration of service, managed desktops, email, integrated information systems, knowledge systems, and other IT infrastructure support services. Implements the provisions of the Clinger-Cohen Act of 1996, the Paperwork Reduction Act, and other directives regarding the acquisition, management, and use of information technology (IT) resources, including capital planning and investment analyses, the IT operating plan and budget, as well as IT acquisition strategy and performance measures.

INFORMATION TECHNOLOGY SECURITY AND NETWORKING DIVISION (181.00):Directs the NIST Information Technology (IT) Security Program to ensure the security of NIST IT systems and networks and compliance with federal regulations and DOC policies. Ensures NIST IT security policies and procedures are developed, maintained, understood, and properly implemented and enforced. Manages the IT System Authorization and Assessment Program as well as the NIST IT Security Awareness, Training, and Education Program. Responds and reports on IT security incidents, makes technical recommendations on IT security configurations and products, performs system vulnerability testing, and monitors and evaluates security performance on sensitive enterprise systems. Implements and tests firewall policies; oversees day-to-day network security operations; evaluates network threats and vulnerabilities; performs network vulnerability testing; provides oversight of the central NIST communications infrastructure; and provides secure remote access. Manages all aspects of the NIST IT network and services, including internal wired and wireless networks, connections to external networks, and remote access, in support of NIST programs; monitors security, performance, and workload of the network infrastructure to ensure maximum effective use of installed systems; tracks emerging network technology to ensure that new technology and services are introduced that are the best match to NIST requirements. Responsible for evolutionary design, planning, and implementation of network technologies. Manages all aspects of the day-to-day operation and maintenance of the network infrastructure.Supports the implementation of Chief Privacy Officer duties through the management of Privacy Impact Assessments, implementation of IT privacy policies, alignment of privacy and IT security requirements, and reporting Personally Identifiable Information (PII) breach incidents.

CUSTOMER ACCESS AND SUPPORT DIVISION (182.00): Customer facing single point of contact between OISM IT service providers and users/customers on a day-to-day basis. The focal point for reporting incidents and for making service requests. Offers an IT buying service, installation, imaging, hardware upgrades, technology migrations, and break/fix support for approved desktops, laptops, ultra-books, tablets, and handheld devices. Delivers on all aspects of application packaging, software distribution, patch management, and anti-virus protection for approved end-user client devices and applications, while ensuring client devices are compliant with DoC and NIST policies and regulations. Tracks emerging client technologies to ensure that new services are introduced to meet changing customer requirements. Manages all aspects of the telecommunications systems, infrastructure, and services in support of NIST programs. Tracks emerging telecommunications technologies to ensure that new services are introduced to meet changing customer requirements. Serves as a center of excellence to ensure service management best practices are leveraged. Tracks emerging IT Service Management technologies to continually evolve our service management practice. The business engagement practice plays a pivotal role in ensuring OISM understands key business requirements. Serves to elicit, analyze, specify, and validate the business needs of key stakeholders and customers. This includes validating that OISM project deliverables are met according to specifications.

APPLICATION SYSTEMS DIVISION (183.00): Provides support for the full software development lifecycle of application systems developed or hosted by NIST for various computer platforms; develops and supports mobile applications; develops and support MS SharePoint applications;  implements appropriate data management, data warehouse and report generation infrastructure; supports the development of systems to collect and disseminate NIST corporate information via robust data warehouse and data mining technologies; maintains established application systems in support of critical NIST business operations in conformance with the software development lifecycle policies; develops and maintains database systems including the design of the information technology (IT) infrastructure in support of these systems by utilizing the software development lifecycle process. Develops and deploys new applications based on Customer requirements and priorities.

ENTERPRISE SYSTEMS DIVISION (184.00): Manages and supports NIST's enterprise on and off-premise computing and data storage infrastructure including high performance computing systems, data storage systems, collaboration systems, directory and authentication systems, web systems, as well as financial and administrative systems. Manages NIST's centralized computing facilities and disaster recovery services. Monitors system performance and workload to achieve maximum effective use of systems managed. Evaluates alternative approaches for satisfying customer needs and recommends solutions based on NIST priorities and resources.

BUSINESS SYSTEMS DIVISION (186.00):  Provides management and oversight of administrative and financial management systems and leads the implementation, operation, and maintenance of such systems for NIST and eight cross-serviced DOC bureaus. Serves as a liaison to the Department of Commerce for the design, development, application, and implementation of Department-wide administrative and financial management systems; analyzes, reviews and makes recommendations for modifications to existing systems; and proposes new business systems to meet NIST and its customers' requirements.  Provides a highly integrated, customer-oriented support center for daily business systems operations, customer help desk, end-user training and communications, account administration, customer relationship management, product lifecycle management and governance, requirements analysis, business process management, reporting and business intelligence, project management, functional testing, and audit support.

INNOVATION AND SOLUTIONS DIVISION (187.00):  Researches, reviews, investigates, and pilots new and innovative technologies, processes, and policies which have the potential to materially affect OISM capabilities, OU business models, or the NIST mission.Champions innovation across OISM and serves as the central point for the coordination of IT innovation projects across OISM and NIST. Hosts an Innovation Center where NIST staff can collaborate and share innovation efforts.   Develops and maintains an Enterprise Architecture for NIST.Serves as the center of excellence for business and lab process automation and improvement.