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Division Functional Statements

OFFICE OF INFORMATION SYSTEMS MANAGEMENT (OISM) (180.00): Plans, directs, and implements the utilization of information technology (IT) resources, supporting infrastructure, IT security, applied research, and assistance to NIST staff, collaborators, and clients in the conduct of NIST scientific, engineering, and administrative programs, and in the dissemination of information; advises the NIST Director and Associate Directors on all aspects of IT management to ensure state-of-the-art computing and networking facilities that integrate and support an enterprise-wide heterogeneous information technology environment for NIST. Manages centralized IT functions, including telecommunications, networking, Web services, IT assistance and restoration of service, managed desktops, email, integrated information systems, knowledge systems, and other IT infrastructure support services. Implements the provisions of the Clinger-Cohen Act of 1996, the Paperwork Reduction Act, and other directives regarding the acquisition, management, and use of information technology (IT) resources, including capital planning and investment analyses, the IT operating plan and budget, as well as IT acquisition strategy and performance measures.

INFORMATION TECHNOLOGY SECURITY AND NETWORKING DIVISION (181.00): Provides management and oversight of the NIST IT security program, NIST IT security directives, IT security awareness and training requirements, Federal Information Security Management Act (FISMA) authorization and assessment requirements, secure configuration management, IT asset management, alignment of IT privacy and IT security requirements, IT security incident response, and IT security forensics. Collaborates closely with Department of Commerce on new IT security requirements and threats and coordinates external IT security audits of NIST IT systems. Manages enterprise network and network security operations, including internal wired and wireless network services; Internet, Internet 2, and other external network services; network load balancing; remote access services; firewall management; and intrusion detection and prevention services. Strives to provide flexible solutions and services while protecting NIST’s reputation, information, and IT systems and maintaining high network availability and robust network services to meet customer requirements in support of NIST’s technical and administrative programs.

CUSTOMER ACCESS AND SUPPORT DIVISION (182.00): Customer facing single point of contact between OISM IT service providers and users for customer service and end-user device support. The focal point for reporting incidents and for making service requests. Offers an IT buying service, installation, imaging, hardware upgrades, technology migrations, and break/fix support for approved end-user client devices. Delivers on all aspects of application packaging, software distribution, patch management, and anti-virus protection for approved end-user client devices and applications, while ensuring client devices are compliant with DoC and NIST policies and regulations. Tracks emerging client technologies to ensure that new services are introduced to meet changing customer requirements. Manages all aspects of the telecommunications systems, infrastructure, and services in support of NIST programs. Tracks emerging telecommunications technologies to ensure that new services are introduced to meet changing customer requirements. Serves as a center of excellence to ensure service management best practices are leveraged. Tracks emerging Service Management technologies to continually evolve our service management practice. The business engagement practice plays a pivotal role in ensuring OISM understands key business requirements. Serves to elicit, analyze, specify, and validate the business needs of key stakeholders and customers. This includes validating that OISM project deliverables are met according to specifications.

APPLICATION SYSTEMS DIVISION (183.00): Supports the full lifecycle of application systems developed or hosted by NIST for various computer platforms in conformance with the NIST software development lifecycle process; develops and supports mobile applications; develops and support MS SharePoint applications; implements appropriate data management, data warehouse and report generation infrastructure; supports the development of systems to collect and disseminate NIST corporate information via robust data warehouse and data mining technologies; maintains established application systems in support of critical NIST business operations; develops and maintains database systems; develops and deploys new applications based on Customer requirements and priorities.

INFRASTRUCTURE SYSTEMS DIVISION (184.00): Manages and supports NIST’s enterprise on- and off-premise computing and data storage environments that underpin NIST’s mission and business functions, including high performance scientific computing systems, COTS scientific software hosting, virtualized systems, and cloud-hosted infrastructure. Manages NIST’s on-premise, centrally-managed computing facilities and disaster recovery services. Provides the OISM’s log management system and monitors infrastructure performance and capacity to achieve optimal use of resources managed. Evaluates alternative approaches for satisfying customer needs and recommends solutions based on NIST priorities and resources.

BUSINESS SYSTEMS DIVISION (186.00): Provides management and oversight of administrative and financial management systems and leads the implementation, operation, and maintenance of such systems for NIST and eight cross-serviced DOC bureaus. Serves as a liaison to the Department of Commerce for the design, development, application, and implementation of Department-wide administrative and financial management systems; analyzes, reviews and makes recommendations for modifications to existing systems; and proposes new business systems to meet NIST and its customers’ requirements. Provides a highly integrated, customer-oriented support center for daily business systems operations, customer help desk, end-user training and communications, account administration, customer relationship management, product lifecycle management and governance, requirements analysis, business process management, reporting and business intelligence, project management, functional testing, and audit support.

INNOVATION AND SOLUTIONS DIVISION (187.00): Researches, reviews, investigates, and pilots new and innovative technologies, processes, and policies which have the potential to materially affect OISM capabilities, OU business models, or the NIST mission. Champions innovation across OISM and serves as the central point for the coordination of IT innovation projects across OISM and NIST. Assists in the definition and ongoing operation of an Innovation Center where NIST staff can collaborate and share innovation efforts. Develops and maintains an Enterprise Architecture for NIST. Works with all divisions to provide centers of excellence for business and lab process automation and improvement.

PLATFORM SYSTEMS DIVISION (188.00): Manages and provides IT platforms that directly support customer activities across all of NIST and hosts DOC-wide shared services. Supports collaboration platforms for both internal and external collaboration, including unified communications, productivity tools, video, document and workflow management, and digital signature. Provides network directory and domain systems, platform management tools facilitating rapid instantiation of application development and operation environments, web content management tools for internal and external web sites, and a virtual desktop infrastructure to enable access to key NIST resources from any device, any time, anywhere.