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Four Organizations Win 2011 Baldrige National Quality Award

From NIST Tech Beat: November 22, 2011

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Contact: Michael E. Newman
301-975-3025

U.S. Commerce Secretary John Bryson today named four organizations—three health care operations and one nonprofit business—as recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence through innovation, improvement and visionary leadership. This marks the first year that three health care organizations have been selected at one time.

The winning recipients—listed with their category—are:

  • Concordia Publishing House, St. Louis, Mo. (nonprofit)
  • Henry Ford Health System, Detroit, Mich. (health care)
  • Schneck Medical Center, Seymour, Ind. (health care)
  • Southcentral Foundation, Anchorage, Alaska (health care)


The 2011 Baldrige Award recipients were selected from a field of 69 applicants. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria for Performance Excellence: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results.

The award is managed as part of the Baldrige Performance Excellence Program (BPEP) by the National Institute of Standards and Technology (NIST) in cooperation with the private sector Foundation for the Malcolm Baldrige National Quality Award.

A forthcoming economic study prepared for BPEP documents the practical benefits of the Baldrige program. Of the 273 Baldrige Award applicants since 2006, the study finds, the benefits to these organizations on three levels—cost savings, customer satisfaction and financial gain—outweighed the overall cost of the BPEP by a ratio of 1,252-to-1.

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses. Originally, three types of organizations were eligible: manufacturers, service companies and small businesses. Congress expanded the program in 1999 to include education and health care organizations, and again in 2007 to include nonprofit organizations such as charities, trade and professional associations, and government agencies. The award promotes excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies.

For more details, see the Nov. 22, 2011 news announcement, “Four U.S. Organizations Honored with the 2011 Baldrige National Quality Award” at www.nist.gov/baldrige/baldrige_recipients2011.cfm. For more information on the BPEP, go to www.nist.gov/baldrige.