TY - GEN AU - Bruce, Sally S AU - Clarke, Donna J AU - Ehrstein, James R AU - Epstein, Michael S AU - Friend, Dale G AU - Gills, Thomas E AU - Inn, Kenneth G W AU - Lucas, Larry L AU - Potzick, James E AU - Saunders, Mary H AU - Trahey, Nancy M AU - Travis, John C AU - Ugiansky, Gilbert M AU - Verkouteren, R Michael AU - Vigliotti, Daniel P AU - Watters, Robert L Jr C2 - , National Institute of Standards and Technology, Gaithersburg, MD DA - 2001-01-01 05:01:00 DO - https://doi.org/10.6028/NIST.IR.6759 LA - en PB - , National Institute of Standards and Technology, Gaithersburg, MD PY - 2001 TI - Final report of the e-SRM committee on the optimal delivery of services to customers for standard reference materials: ER -