TY  - HEAR
AU  - Makar, Susan
AU  - Coraggio, Mary
AU  - Ouimette, Mylene
AU  - Silcox, Barbara
DA  - 2010-10-25
LA  - en
PY  - 2010
TI  - Assessing Library Performance Using the Baldrige Criteria for Performance Excellence: Framework and Systems that Focus on Results and Ensure Sustainability
UR  - https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=907213
ER  -