TY - HEAR AU - Coraggio, Mary AU - Silcox, Barbara AU - Makar, Susan AU - Ouimette, Mylene DA - 2010-10-25 00:10:00 LA - en PY - 2010 TI - Assessing Library Performance Using the Baldrige Criteria for Performance Excellence: Role Model Practices UR - https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=907210 ER -