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Quality Management

The coordinated activities to direct and control an organization with regard to quality. Direction and control with regard to quality generally includes establishment of the quality policy and quality objectives, quality planning, quality control, quality assurance, and quality improvement.

Date Added to Lexicon
Standard Source (Designation Number Title of Standard. Publisher, Place, Year.)
ISO 9000:2015 Quality management systems- Fundamentals and vocabulary. International Organization for Standardization BIBC II, Chemin de Blandonnet 8, CP 401, 1214 Vernier, Geneva, Switzerland, 2015. Source link(link is external)
Reprinted, with permission, from ISO, copyright International Organization for Standardization, 1214 Vernier, Geneva, Switzerland. A copy of the complete standard may be purchased from ISO, https://www.iso.org/store.html(link is external)