Service
result of at least one activity necessarily performed at the interface between the supplier and the customer,which is generally intangibleNOTE 1 Provision of a service can involve, for example, the following:- an activity performed on a customer-supplied tangible product (e.g. automobile to be repaired);- an activity performed on a customer-supplied intangible product (e.g. the income statement needed to prepare a taxreturn);- the delivery of an intangible product (e.g. the delivery of information in the context of knowledge transmission);- the creation of ambience for the customer (e.g. in hotels and restaurants).NOTE 2 Adapted from ISO 9000:2005, definition 3.4.2, Note 2.
Committee
Interdisciplinary
Date Added to Lexicon
Standard Source (Designation Number Title of Standard. Publisher, Place, Year.)
ISO/IEC 17025:2017 General Requirements For The Competence Of Testing And Calibration Laboratories. International Organization for Standardization/International Electrotechnical Commission, Chemin de Blandonnet 8, CP 401, 1214 Vernier, Geneva, Switzerland, 2017.
Source link
Reprinted, with permission, from ISO, copyright International Organization for Standardization, 1214 Vernier, Geneva, Switzerland. A copy of the complete standard may be purchased from ISO, https://www.iso.org/store.html