Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

SAL Chemical Company Uses Process Mapping to Drive Continuous Improvement

About

SAL Chemical Company of Weirton, West Virginia, has been a family-owned regional commodity and specialty chemical distributor serving many diverse industries since its inception in 1965. Their mission is to serve customers' needs with a mutually beneficial partnership approach to doing business. With a responsibility to provide the highest quality chemicals, distribution and transportation services, SAL Chemical Company has continually gained experience in understanding the rapidly changing chemical industry to build a reputation for being responsive and exceeding expectations. As a long time member of the ACD (Alliance for Chemical Distributors), SAL Chemical Company is committed to employee safety, protecting the environment and responsible distribution.

The Challenge

Management at SAL Chemical Company values continuous improvement. As part of an ongoing effort to improve their processes SAL Chemical Company was interested in a strategic approach to identifying potential process improvement opportunities. SAL Chemical Company also wanted to train employees in this methodology as part of their commitment to professional growth and ongoing continuous improvement opportunities. Based on past experiences in other areas of service, SAL Chemical Company contacted the WVU Industrial Extension, part of the MEP National Network™, for assistance.  
The WVU Industrial Extension has been a very valuable resource, and partner, to SAL Chemical Company in so many different aspects of our business. Helping us to understand and learn how to use process mapping was no exception to this. We live in these processes daily and now realize how easy it can be to overlook the simplest improvements that yield large impacts.
— Jason Mattern, Quality & Regulatory Compliance Manager

MEP's Role

After meeting with SAL Chemical Company to further discuss their current and long-term continuous improvement goals, the WVU Industrial Extension suggested process mapping as a suitable solution for SAL Chemical Company's needs.  The engagement began with WVU Industrial Extension facilitating process mapping activities for two production areas. Participants were also trained in how to approach process mapping from an objective standpoint to separate accepted, actual, and future states of the process.

The maps were used as a baseline for discussion that resulted in the identification of process variances and potential improvement opportunities that could be used to develop a continuous improvement plan. After opportunities were categorized, participants were trained in different methods for identifying and prioritizing opportunities as well as the importance of a continuous improvement plan and how it should be used to plan, communicate, and budget for implementation of the identified improvement activities.  

Created October 8, 2024, Updated October 31, 2024