Ms. Eckstine is recognized for her dedication, unfaltering timeliness and accuracy, and determination to provide exceptional customer service in the area of Human Resources. She has set the standard for compliance and accuracy in retirement and benefits, resulting in NIST realizing its goal of error-free retirement packages and consistently obtaining an accuracy goal of 100% on the OPM Monthly Retirement Accuracy Report, an unprecedented feat. By comparison, government-wide and in other DOC bureaus, retirement accuracy averages 75-85%. Ms. Eckstine illustrates a deep commitment to the needs of the NIST community, servicing all aspects of retirement and benefits with an unrelenting commitment that far surpasses the requirements of her position.