How to Submit a Help Desk Ticket

To submit a helpdesk ticket, complete the following steps:

1. Click the "Contact iEdison Help Desk" under the Settings Menu on the top right corner of your iEdison dashboard or "Submit an iEdison Help Ticket" link on the iEdison homepage
2. Fill out the iEdison Help Desk Form
3. Click "Submit"

1. Click the "Contact iEdison Help Desk" under the Settings Menu on the top right corner of your iEdison screen or "Submit an iEdison Help Ticket" link on the iEdison homepage

Credit: NIST

NOTE:  If you cannot access, the iEdison system, you can also find the Helpdesk Request form by clicking the “Submit an iEdison Help Desk Ticket” link on the iEdison homepage or type in your web browser "contact.iedison.gov"

2. Fill out the iEdison Help Desk Form

Credit: NIST

Fields with an asterisk(*) are required:

• First Name*
• Last Name*
• Organization*
• Phone
• Email*
• Type of Inquiry*
• Description* (it is helpful to include invention report number or patent docket number if you are inquiring about a particular report record)
• Attach Screenshot

3. Click "Submit"

To submit your request, you must check the Disclaimer box accepting the terms and conditions, and you must also check the reCAPTCHA box for security purposes.

Once you click the "Submit" button, you will receive an email confirming the ticket has been received. The support team will review the issue and contact you with a resolution or a request for additional information.