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Displaying 1 - 25 of 102

Voices of First Responders - Examining Public Safety Communication from the Perspective of 9-1-1 Call Takers and Dispatchers: Findings from User-Centered Interviews, Phase 1, Volume 4

March 24, 2020
Author(s)
Michelle P. Steves, Mary Theofanos, Yee-Yin Choong, Shanee Dawkins, Susanne M. Furman, Kristen K. Greene, Sandra Spickard Prettyman
With the newly created Nationwide Public Safety Broadband Network (NPSBN), the public safety community has a unique opportunity to review and improve communication technology for first responders, 9 1 1 communications, emergency medical services (EMS)

Voices of First RespondersNationwide Public Safety Communication Survey Methodology: Development, Dissemination, and Demographics, Phase 2, Volume 1

March 20, 2020
Author(s)
Kristen Greene, Shanee T. Dawkins, Sandra S. Prettyman, Pamela J. Konkol, Mary F. Theofanos, Kevin C. Mangold, Susanne M. Furman, Michelle P. Steves
With the newly created Nationwide Public Safety Broadband Network (NPSBN), the public safety community is in the process of supplementing the use of land mobile radios (LMR) to a technology ecosystem that will include a variety of new communication tools

Voices of First Responders - Examining Public Safety Communication from the Rural Perspective

November 25, 2019
Author(s)
Kristen K. Greene, Shanee Dawkins, Mary Theofanos, Michelle P. Steves, Susanne M. Furman, Yee-Yin Choong, Sandra S. Prettyman
With the newly created Nationwide Public Safety Broadband Network (NPSBN), the public safety community has a unique opportunity to review and improve communication technology for first responders, in urban, suburban, and rural areas. Understanding the

Voices of First Responders – Examining Public Safety Communication Problems and Requested Functionality: Findings from User-Centered Interviews, Phase 1, Volume 2.1

May 15, 2019
Author(s)
Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Kristen Greene, Susanne M. Furman, Michelle P. Steves, Sandra S. Prettyman
The public safety community has a unique opportunity to improve communication technology for incident response with the creation of the national public safety broadband network (NPSBN). Understanding the problems currently being experienced by first

Voices of First Responders – Examining Public Safety Communication Problems and Requested Functionality: Findings from User-Centered Interviews, Phase 1, Volume 2

March 28, 2019
Author(s)
Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Kristen Greene, Susanne M. Furman, Michelle P. Steves, Sandra S. Prettyman
The public safety community has a unique opportunity to improve communication technology for incident response with the creation of the national public safety broadband network (NPSBN). Understanding the problems currently being experienced by first

Public Safety Communication User Needs: Voices of First Responders

September 25, 2018
Author(s)
Shanee T. Dawkins, Kristen Greene, Michelle P. Steves, Mary F. Theofanos, Yee-Yin Choong, Susanne M. Furman, Sandra S. Prettyman
The public safety community is transitioning from land mobile radios to a communications technology ecosystem including a variety of broadband data sharing platforms. Successful deployment and adoption of new communications technology relies on efficient

User Context: An Explanatory Variable in Phishing Susceptibility

July 15, 2018
Author(s)
Kristen K. Greene, Michelle P. Steves, Mary Theofanos, Jennifer A. Kostick
Extensive research has been performed to examine the effectiveness of phishing defenses, but much of this research was performed in laboratory settings. In contrast, this work presents 4.5 years of workplace-situated, embedded phishing email training

No Phishing beyond This Point

June 27, 2018
Author(s)
Kristen Greene, Michelle P. Steves, Mary F. Theofanos
As phishing continues to evolve, what is your organization doing to stay off the hook?

Towards Developing Standardized Usability Evaluation Methodology for Public Safety Communications Technology: A User-Centered Approach

June 14, 2018
Author(s)
Kristen Greene, Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Sandra S. Prettyman, Susanne M. Furman, Michelle P. Steves
In public safety and homeland security, it is critical to understand technology users’ primary goals, the characteristics of the users, and the context in which they are operating. New and emerging technologies present opportunities and challenges for

Password policy languages: usable translation from the informal to the formal

July 21, 2015
Author(s)
Michelle P. Steves, Mary F. Theofanos, Celia Paulsen, Athos Ribeiro
Password policies – documents which regulate how users must create, manage, and change their passwords – can have complex and unforeseen consequences on organizational security. Since these policies regulate user behavior, users must be clear as to what is

An Analysis of the Use of a Collaboration Tool in the Intelligence Community

April 13, 2015
Author(s)
Jean C. Scholtz, Emile L. Morse, Michelle P. Steves
In this paper we present a broad look at the use of Groove as a collaboration tool in the analytic community. This work was carried out through the Research Development and Experimental Collaboration program (RDEC). The goal of this program is to bring

Report: Authentication Diary Study

February 4, 2014
Author(s)
Michelle P. Steves, Mary F. Theofanos
Users have developed various coping strategies for minimizing or avoiding the friction and burden associated with managing and using their portfolios of user IDs and passwords or personal identification numbers (PINs). Many try to use the same password (or