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Search Publications by: Susanne M. Furman (Fed)

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Displaying 51 - 75 of 106

Towards Usable Updates for Smart Home Devices

September 17, 2020
Author(s)
Julie M. Haney, Susanne M. Furman
Smart home device updates are important tools for users to remediate security vulnerabilities and protect devices from future attacks. However, no prior research has been conducted to understand smart home users' perceptions of and experiences with updates

Voices of First Responders - Examining Public Safety Communication from the Perspective of 9-1-1 Call Takers and Dispatchers: Findings from User-Centered Interviews, Phase 1, Volume 4

March 24, 2020
Author(s)
Michelle P. Steves, Mary Theofanos, Yee-Yin Choong, Shanee Dawkins, Susanne M. Furman, Kristen K. Greene, Sandra Spickard Prettyman
With the newly created Nationwide Public Safety Broadband Network (NPSBN), the public safety community has a unique opportunity to review and improve communication technology for first responders, 9 1 1 communications, emergency medical services (EMS)

Voices of First RespondersNationwide Public Safety Communication Survey Methodology: Development, Dissemination, and Demographics, Phase 2, Volume 1

March 20, 2020
Author(s)
Kristen Greene, Shanee T. Dawkins, Sandra S. Prettyman, Pamela J. Konkol, Mary F. Theofanos, Kevin C. Mangold, Susanne M. Furman, Michelle P. Steves
With the newly created Nationwide Public Safety Broadband Network (NPSBN), the public safety community is in the process of supplementing the use of land mobile radios (LMR) to a technology ecosystem that will include a variety of new communication tools

Voices of First Responders - Examining Public Safety Communication from the Rural Perspective

November 25, 2019
Author(s)
Kristen K. Greene, Shanee Dawkins, Mary Theofanos, Michelle P. Steves, Susanne M. Furman, Yee-Yin Choong, Sandra S. Prettyman
With the newly created Nationwide Public Safety Broadband Network (NPSBN), the public safety community has a unique opportunity to review and improve communication technology for first responders, in urban, suburban, and rural areas. Understanding the

Human Factors in Smart Home Technologies Workshop Summary

November 4, 2019
Author(s)
Julie Haney, Susanne M. Furman
On September 24, 2019, the National Institute of Standards and Technology (NIST) hosted a one- day workshop entitled "Human Factors in Smart Home Technologies." The workshop addressed human considerations for smart home devices, including usability, user

Voices of First Responders – Examining Public Safety Communication Problems and Requested Functionality: Findings from User-Centered Interviews, Phase 1, Volume 2.1

May 15, 2019
Author(s)
Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Kristen Greene, Susanne M. Furman, Michelle P. Steves, Sandra S. Prettyman
The public safety community has a unique opportunity to improve communication technology for incident response with the creation of the national public safety broadband network (NPSBN). Understanding the problems currently being experienced by first

Voices of First Responders – Examining Public Safety Communication Problems and Requested Functionality: Findings from User-Centered Interviews, Phase 1, Volume 2

March 28, 2019
Author(s)
Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Kristen Greene, Susanne M. Furman, Michelle P. Steves, Sandra S. Prettyman
The public safety community has a unique opportunity to improve communication technology for incident response with the creation of the national public safety broadband network (NPSBN). Understanding the problems currently being experienced by first

Public Safety Communication User Needs: Voices of First Responders

September 25, 2018
Author(s)
Shanee T. Dawkins, Kristen Greene, Michelle P. Steves, Mary F. Theofanos, Yee-Yin Choong, Susanne M. Furman, Sandra S. Prettyman
The public safety community is transitioning from land mobile radios to a communications technology ecosystem including a variety of broadband data sharing platforms. Successful deployment and adoption of new communications technology relies on efficient

Voices of First Responders - Identifying Public Safety Communication Problems: Findings from User-Centered Interviews, Phase 1, Volume 1

July 31, 2018
Author(s)
Yee-Yin Choong, Shanee T. Dawkins, Susanne M. Furman, Kristen Greene, Sandra S. Prettyman, Mary F. Theofanos
The public safety community is in the process of transitioning from the use of land mobile radios to a technology ecosystem including a variety of broadband data sharing platforms. Successful deployment and adoption of new communication technology relies

Towards Developing Standardized Usability Evaluation Methodology for Public Safety Communications Technology: A User-Centered Approach

June 14, 2018
Author(s)
Kristen Greene, Shanee T. Dawkins, Yee-Yin Choong, Mary F. Theofanos, Sandra S. Prettyman, Susanne M. Furman, Michelle P. Steves
In public safety and homeland security, it is critical to understand technology users’ primary goals, the characteristics of the users, and the context in which they are operating. New and emerging technologies present opportunities and challenges for