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Baldrige Excellence Framework (Criteria)

Engaging Physicians in Changing Organizations: A Baldrige Fellow's Systems Approach

September 7, 2017

As a U.S. health care executive, Eric Moll has observed firsthand what he describes as the “massive shifts in health care delivery and payment” occurring

Ethics: Is the Onus on Business?

August 31, 2017

I recently read the 2017 Edelman Trust Barometer Global Report. This study, in its 17th cycle in 2017, consisted of an online survey of over 33,000 respondents

Baldrige Principles Bring Organizational Change, Learning to National Guard

August 29, 2017

What are the benefits and challenges of starting a Baldrige-based program from scratch in your organization? Lt. Col. Rory Thompson started such a program at

Baldrige program flag and American flag waving on steel pole against blue sky

Celebrating 30 Years of Improving Organizational Performance

August 24, 2017

Sunday, August 20, 2017, was the 30th anniversary of the signing of Public Law 100-107, the Malcolm Baldrige National Quality Improvement Act. This legislation

Baldrige Cybersecurity Excellence Builder cover art

Why Try the Baldrige Cybersecurity Excellence Builder?

August 22, 2017

Which cybersecurity-related activities are most important to your business strategy and critical service delivery? How do you assess the effectiveness and

A Doctor Who Launched an Innovative Surgery Center during His Baldrige Fellowship

August 17, 2017

Dr. Brett Simon’s learning experiences as a Baldrige Executive Fellow in the 2014–2015 cohort paralleled his on-the-job learning at the start of his leadership

Baldrige Award Judges’ Panel: Interview with New Member Mary Kay Fyda-Mar

August 15, 2017

Next Wednesday, the Judges’ Panel of the Malcolm Baldrige National Quality Award will meet to decide which 2017 Baldrige Award applicants will receive site

Leveraging Baldrige to Build a Value-Based Services Organization

August 10, 2017

With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to drive

Baldrige Award Judges' Panel: Interview with New Member John Molenda

August 8, 2017

In just two weeks, the Judges’ Panel of the Malcolm Baldrige National Quality Award will meet to decide which 2017 Baldrige Award applicants will receive site

Focus on the Baldrige Board of Overseers: Reatha Clark King

August 3, 2017

Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential

Baldrige Award Judges’ Panel: Interview with New Member Eric Fletcher

August 1, 2017

Four new judges were appointed to the Judges’ Panel of the Malcolm Baldrige National Quality Award this year. Following is an interview of Eric Fletcher

Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

July 27, 2017

What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer

From Take Work to Make Work

July 25, 2017

For me, it started with e-mail on my laptop computer, progressed to cell phones, and then to text messages. When I accepted my first managerial position, I took

Innovative Leadership Behaviors, Customized for You

July 20, 2017

How can you develop as an innovative leader? A recent Harvard Business Review article by Katherine Graham-Leviss looked at “The 5 Skills that Innovative

A graph with data from Jameson's research

Where Business Students Use the Baldrige Framework to Solve Real-World Problems

July 18, 2017

When Tamieka Jameson graduated with her doctorate in business administration (DBA) recently, she also celebrated the completion of a consulting capstone in

Five Ways to Provide the Best Assessment Possible

July 13, 2017

How can you provide the best assessment possible? First, you need to understand what/whom you are assessing. For the Baldrige Program, in alignment with its

head shot of Baldrige Examiner Marlene Yanovsky

Baldrige Examiners as Ambassadors: Spotlight on Marlene Yanovsky

July 11, 2017

Seasoned Baldrige examiners often act as vocal advocates—sometimes giving formal presentations as “ Baldrige ambassadors”—for the Baldrige Program. Whether they

Focus on the Baldrige Board of Overseers: Rulon Stacey

July 6, 2017

Like other federal programs, the Baldrige Performance Excellence Program is overseen by an advisory committee whose members are appointed by a cabinet member of

A table showing the 2016 ASQ Survey Data described in the blog.

What's Up with Patriotic Volunteers and Satisfied Employees?

June 29, 2017

Did you know that a sense of patriotic duty has been shared by Baldrige examiners as a top reason they volunteer countless hours each summer to evaluate the

Do We Need National Standards for Organizational Excellence?

June 27, 2017

Every day, each one of us may come upon a standard of excellence that improves the quality in our own lives, and we may not even know it. Here at the

Beyond Accreditation: Business School Council Takes Baldrige to “Next Level”

June 20, 2017

The Accreditation Council for Business Schools and Programs (ACBSP) has long used the Baldrige Excellence Framework as the backbone of its accreditation

Lots of Activity, No Progress

June 15, 2017

I recently read an HBR blog entitled, "How Aligned Is Your Organization?" The authors attributed a lack of internal organizational alignment to four reasons

Photo of Pal's Sign That Says, "Excellence Is a Habit"

Learning from a Restaurant Business Studied by Harvard Students

June 13, 2017

Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a

What Brings More Insight: the Answers or the Questions?

June 7, 2017

What if you were asked to speak on a topic for which you had no expertise? Would you turn down the assignment because you felt that audience members were

A Baldrige Fellow’s Plan to Make University Degrees More Valuable

June 1, 2017

Dr. Timothy Mottet, provost at Northwest Missouri State University for the past three years, will begin serving as president of Colorado State University–Pueblo

A Time for Renewal

May 30, 2017

My title probably has you thinking about some life-changing transition or a big vacation to refresh or, maybe, a new exercise regimen. If that is the case, I am

High Social Skills vs. the Robots/Technology Tsunami

May 25, 2017

“What will people do better than computers?” was a question that Geoff Colvin, senior editor at large for Fortune magazine, asked a Quest for Excellence ®

Insights on Leadership (from Insights Columns)

May 23, 2017

Since its inception in 2010, the online column “Insights on the Road to Performance Excellence” —written by Baldrige Program Director Emeritus Harry Hertz —has

Is Your Bench Ready? Six Reasons That It May Not Be

May 16, 2017

Succession planning is a common topic that comes up in any Baldrige assessment, which explores an organization's strengths and opportunities for improvement.

worker at Don Chalmers Ford is shown servicing vehicle

Yes, You Can Learn about Ethics from a Car Dealer

May 4, 2017

Reading in the news recently about fatal car accidents traced to recalled, faulty airbags heightened my appreciation of the 2016 Baldrige Award-winning small

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.

Baldrige Excellence Framework (Criteria)

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