U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Blogrige

The Official Baldrige Blog

Self-Assessing

Group of coworkers in office celebrating with a high five.

Teams and the Magic Three

A recent Inc.com blog post by Jessica Stillman discusses Malcolm Gladwell’s new book, Revenge of the Tipping Point. The thesis of the blog post and a theme in
Obey work signs showing road signs with organizational values, focus on improvement ignore celebration, process failures or people, problem solving using RCA, process improvement, customer complaints, opportunities for innovation, robust strategic planning process, and real-time feedback.

Signs

How do you treat signs when you are driving your car? Are you a strict rule follower? Does a stop sign cause you to come to a full stop, or a rolling stop, or
Confused employees building a puzzle.

Puzzlement

Permit me the opportunity to ramble a little, and then I will pull all my musings together. New York Times Puzzles I enjoy solving puzzles! I start each morning
Baseball pitcher getting ready to throw the ball to the batter with the new time pitch rule showing 15 seconds left.

Baseball, Baldrige, and Change Management

I recently read an article on Forbes website by Michael Peregrine about lessons from this season's changes in baseball's pitch clock that apply to corporate
Harry's Ten New Words showing a dictionary with the words flowing into it.

Hey, Noah Webster, I Am Still Around

On two prior occasions, I was motivated by additions to the Oxford English Dictionary and the Merriam-Webster Dictionary to create and update the Hertz Lexicon
Insights on the road to performance excellence by Dr. Harry Hertz, Director Emeritus Baldrige Performance Excellence Program. Shows him driving in a car looking at road signs for Results at next exit.

Do You Really Want Employees to Stay?

The factors affecting employee engagement have changed dramatically over the last few years. In consideration of off-site employees returning to the office/work
Plumbing for a sink inside the cabinet. Home maintenance (Key Work System). Plumbing repairs electrical repairs and upgrades yard maintenance supplier management (Key Work Processes).

My Life as a Plumber

Background It all started with my bathroom sink. I noticed that it was draining slowly and that I could pull out the pop-up stopper. It was no longer attached
Group of people looking at text on a table that says Community - good health, no poverty, vibrant economy, great quality of life.

I Have a Wicked Dream

Yes, I have a wicked dream. NO, not that definition of wicked. I mean wicked in the sense meant by scientists when they discuss “wicked problems.” Wicked
Job Quality Toolkit cover showing photos of various workers with different occupations.

Yes! Employee Retention Is Possible!

Is your organization, like so many others today, struggling to recruit and retain a well-qualified and high-performing workforce? Are your workers excited to be
Project manager looking at screen with chart showing scheduling and planning showing tasks and deadlines with the Baldrige Framework overview on top.

Baldrige for Project Management

Any project, large or small, will require planning and strategy. Project managers or collaborative teams need to not only plan and strategize but to lay a
Photo of angry woman checking out at the supermarket speaking to the cashier.

The Customer Is Always Right. Right?

This is nothing new. The customer is always right. Customers come first. We have heard these adages for a long time. And we have questioned these adages for

Search

Put exact phrase in quotes (e.g., "Quest conference")

Email alerts

Sign up for e-mail alerts from the Blogrige blog by entering your e-mail address in the box below.

Stay Connected

Categories

About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.