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When Memorial Hermann Sugar Land Hospital earned the Baldrige Award in 2016, it boasted results such as Top 10 percent ranking nationally for emergency center arrival-to-discharge time, compliance
Almost 120,000 individuals are listed on a registry awaiting life-saving organ and tissue transplants, and every 10 minutes, someone is added to that waiting list. With the need for organ donation so
The Information Security Team of the University of Kansas Medical Center (KUMC) began using the Baldrige Cybersecurity Excellence Builder (BCEB) last spring to assess their information security work
The Baldrige Excellence Framework encourages organizations to create an environment for innovation through pursuing intelligent risks. How do you know whether a new idea is an intelligent risk, and
When staff asked, “What do you want me to do, this quality stuff or my job?” The answer was always, “We want you to do both, but we want you to change the way you do your job.”
Such discussions