Blogrige

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Blogrige

The Official Baldrige Blog

Baldrige Award Judges’ Panel: Interview with New Member Eric Fletcher

August 1, 2017

Christine Schaefer

Four new judges were appointed to the Judges’ Panel of the Malcolm Baldrige National Quality Award this year. Following is an interview of Eric Fletcher, who is senior vice president of strategy

Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

July 27, 2017

Dawn Bailey

What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and

From Take Work to Make Work

July 25, 2017

Harry Hertz “The Baldrige Cheermudgeon”

For me, it started with e-mail on my laptop computer, progressed to cell phones, and then to text messages. When I accepted my first managerial position, I took work home with me and did it after my

Innovative Leadership Behaviors, Customized for You

July 20, 2017

Dawn Bailey

How can you develop as an innovative leader? A recent Harvard Business Review article by Katherine Graham-Leviss looked at “The 5 Skills that Innovative Leaders Have in Common, ” and the author

A graph with data from Jameson's research

Where Business Students Use the Baldrige Framework to Solve Real-World Problems

July 18, 2017

Christine Schaefer

When Tamieka Jameson graduated with her doctorate in business administration (DBA) recently, she also celebrated the completion of a consulting capstone in which she helped a nonprofit organization

Search

Email alerts

Stay Connected

About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Program, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov (baldrige[at]nist[dot]gov).

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.