Complaint
expression of dissatisfaction by any person or organization to a laboratory (3.6), relating to the activitiesor results of that laboratory, where a response is expected[SOURCE: ISO/IEC 17000:2004, 6.5, modified The words other than appeal have been deleted, andthe words a conformity assessment body or accreditation body, relating to the activities of that bodyhave been replaced by a laboratory, relating to the activities or results of that laboratory.]