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A few months ago, my family received a personal reminder of the importance of quality in the skilled-nursing care profession. It was delivered as my elderly father was transitioning from a hospital to
How have the Baldrige Excellence Framework and its Criteria helped one of the nation’s largest and most powerful nonprofit lobbying organizations to enhance its performance? Jo Ann Jenkins, chief
Washington Post business columnist Steven Pearlstein and others have written about the problem of an excessive and short-sighted focus by many business leaders today on stock values for shareholders
How is the Baldrige framework for performance excellence helping manufacturing companies today? Consider the experience of Seagate Technology, a manufacturer that defines itself as a “world leader in
"Some of the best ideas for improving health care come from outside our field," writes Dr. Peter Pronovost in his blog, "What Health Care Can Learn From Corn Milling."
"A recent experience