Testimonials

"For more than 35 years, the Baldrige Performance Excellence Program has helped businesses and other organizations improve their performance and long-term success in part through the Presidential Malcolm Baldrige National Quality Award. The reinvigorated Baldrige Award will recognize role-model manufacturers, small businesses, and organizations that demonstrate success and sustainability and that want to share their best practices to enable other organizations and their communities to become more resilient."
—Gina Raimondo, 40th U.S. Secretary of Commerce

"The road to greatness in America has been, and always will be, traveled by those who embrace change and work hard every day to be the best; the organizations we honor today with the Malcolm Baldrige National Quality Award exemplify that spirit," President Obama said. "This year's recipients have shown how quality, innovation, and an unending quest for excellence help strengthen our nation and brighten the future of all Americans."
—Barack Obama, 44th President of the United States

"We are seeing some challenges and some changes in American business, American enterprise, but [the Malcolm Baldrige National Quality Award] is a reminder of things that must never change: the passion for excellence, the drive to innovate, the hard work that goes with any successful enterprise."
—George W. Bush, 43rd President of the United States

"The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence."
—William J. Clinton, 42nd President of the United States

Don't just take it from us. Here's what organizational leaders say:

Education

“Throughout the Alamo Colleges District, we are transforming lives through the Baldrige framework. This recognition is a testament to the dedication and vision of our Board, along with the efforts of our exceptional faculty and staff who have worked for years to achieve this milestone. We are grateful for this honor as we strive to achieve our moonshot. Our win is our community’s win.” 
—Dr. Mike Flores, Chancellor, 2024 Baldrige Award recipient Alamo Colleges District

"Baldrige [offers] the only education Criteria that actually [enable a school system] to compare itself against other organizations ... that show you what world-class looks like. When we improve, children are successful."
—Dr. Terry Holliday, former Superintendent, 2008 Baldrige Award recipient Iredell-Statesville Schools

Health Care

"We are extremely blessed to have the dedicated employees and leadership of the Chickasaw Nation Department of Health working every day in service of the Chickasaw people and other First American patients. I congratulate them on receiving this prestigious Baldrige Award. Since first compacting to provide our own health services 30 years ago, our employees have committed themselves to excellent and convenient care for our patients. We will continue to strive for improved health outcomes for First Americans. … We look forward to the opportunity to contribute to the success of organizations across the country by sharing our approach to achieving health care excellence.” 
—Chickasaw Nation Governor Bill Anoatubby, speaking about 2024 Baldrige Award recipient Chickasaw Nation Department of Health

"I honestly in my heart believe that because we participated in the Baldrige program and because it gave us that consistent feedback, there are people who are alive today who wouldn't have been had we not been so committed to the Baldrige process."
—Rulon Stacey, President, 2008 Baldrige Award recipient Poudre Valley Health System

"Clearly the Criteria, discipline, and focus that underlie the Baldrige process have been key contributors to our daily improvements. The feedback we received ... has been instrumental in providing a clear road map for the journey."
—Michael Murphy, CEO, 2007 Baldrige Award recipient Sharp HealthCare

Business

“Winning this award again reflects every employee’s hard work and dedication. The rigorous Baldrige application process provided us with invaluable feedback that will help shape our future efforts and strengthen our role as sustainable partners for our colleagues and clients. As we celebrate our 130th anniversary this year, winning our second Baldrige Award reaffirms our role as a trusted advisor to our clients and inspires us to continue working to be a national role model for business excellence.”
—Brian Coltharp, CEO, 2024 Baldrige Award recipient Freese and Nichols, Inc.

"The economic environment is difficult for Cargill Corn Milling, as it is difficult for many manufacturing companies today. But ... by utilizing the processes and tools that we've learned from Baldrige, we're able to not only meet these challenges but actually excel in them."
—Alan Willits, President and Business Unit Leader,2008 Baldrige Award recipient Cargill Corn Milling

"Let me recall the staggering benefits which are waiting for the [United States] as we go forward with our own quality revolution:

• Regaining market share
• Bringing back the jobs we exported
• Wiping out the bulk of our trade deficit

Those are goals which deserve the unified support of all of us. The activities surrounding the Baldrige Award have been a valuable contribution toward reaching those goals."
—Joseph M. Juran, Founder of the Juran Institute, Inc.

Nonprofit/Government

“We are proud to announce that we have been awarded the prestigious 2024 Malcolm Baldrige National Quality Award—the highest recognition for performance excellence bestowed by the President of the United States. As a City, our vision is to be America's premier community, and this prestigious award validates that we are using national best practices to ensure our overall mission of providing services and resources that enhance the quality of life for those who live, learn, work, and play in Henderson. The Malcolm Baldrige National Quality Award evaluates and identifies national role models of excellence among U.S. businesses and organizations for their performance against criteria that focus on resilience and long-term success, including assessing processes, data, and more. Our unwavering commitment to strategic planning and attributed results has led to this recognition as a national role model for performance excellence, resilience, and sustainability.” 
—City of Henderson, NV

"People ask, 'Why Baldrige?' My answer is very simple: Triple A bond rating on Wall Street from all three rating agencies, bringing capital projects in on time and within budget, a 96 percent business satisfaction rating, a 94 percent resident satisfaction rating, an overall quality rating of 95 percent, and an employee satisfaction rating of 97 percent ... that's why we're involved with Baldrige."
—Michael Levinson, City Manager, 2007 Award recipient City of Coral Springs

Related Links

Manufacturing Testimonials
Education Testimonials
Health Care Testimonials
Small Business Testimonials
Service Testimonials
Nonprofit/Government Testimonials