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In 2009, a federal government organization that supports multicenter clinical trials for the benefit of American military veterans received the prestigious national Baldrige Award. The Veterans
What does a high-performing board of directors do?
A McKinsey Quarterly article published in April described a progression in the scope of activities of governance boards reflecting higher
Small businesses in Puerto Rico are becoming more competitive, more sustainable, more global, and many of them have Carmen Martí and the Baldrige Criteria to thank.
For three years, the Puerto Rico
In the Baldrige Health Care Criteria for Performance Excellence, the Customer Focus category (category 3) asks how your organization engages its patients and other customers for long-term
Much has been discussed about the value of tomorrow's leaders learning about the Baldrige Criteria for Performance Excellence while still in school.
As an example, I remember listening to a