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Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most recent summary
In 2020, MESA, a small business in Oklahoma, became the first and only (to date) three-time Baldrige Award recipient. From a one-person consulting firm founded in 1979, MESA has grown to support a
Now that most adults are eligible to receive the COVID-19 vaccine, even though many people are still unvaccinated, I would like to share the emotions I experienced over the last few months. I am sure
Each day, millions of nurses report for their next shift, despite the still-high numbers of COVID-19 and other patients in need. “They show up and give their all as they have their entire careers
It was a lucky day for the Baldrige Performance Excellence Program when Ellen Garshick joined the staff in 2007. From her interviews, staff members saw that she was exceptionally talented. The long