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In 2015, I blogged about buying a mattress and likened it to buying a used car. I also said that I bought mattresses less often than I buy cars (gladly), neither being an enjoyable experience for me
A recent study conducted by Forbes Insights, in partnership with ASQExcellence (ASQE) and ASQ, examines quality initiatives in the digital era, based on the views and experiences of 1,036 executives
“A small organization with a big mission” is how Brian Collins, executive director, describes 2019 Baldrige Award recipient Illinois Municipal Retirement Fund (IMRF). And, like similar organizations
Unfortunately, it’s official: Barb Fischer will soon retire from the Baldrige Performance Excellence Program (BPEP). Her colleagues are trying to focus on how this change will be good for her—but