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Razors This blog post was conceived when I was recently reminded of Hanlon's Razor, a rule of thumb that states, One should never attribute to malice something that is adequately explained by
“Health care can no longer be this building that you go into when you are sick, and you leave when you are well,” said John Kueven, senior vice president and hospital president of Baldrige Award
“What would be important to you in the care of your daughter?” John Chessare, president of Baldrige Award recipient GBMC HealthCare, Inc. (GBMC), asked a virtual Quest for Excellence® conference
Once during Baldrige examiner training on the campus of the National Institute of Standards and Technology (NIST), someone asked me where he could find the Newton Apple Tree. I was embarrassed to
Following publication of my recent blog on elements of inclusive leadership, I had the opportunity to visit Southcentral Foundation in June with the Baldrige Executive Fellows. At that meeting, we